We are looking for a motivated and detail-oriented Sales and Service Coordinator to join our expanding Home Improvement team. This key position will be essential in supporting both our valued customers and skilled craftsmen, ensuring exceptional service and contributing to the growth of our business.
As the first point of contact for both new and returning customers, you will play a critical role in creating positive impressions and driving satisfaction. The ideal candidate will be energetic, highly organized, and possess a strong background in sales, with the ability to multitask and thrive in a fast-paced environment.
Key Qualifications:
- 1-3 years of experience in a customer-facing office or sales role
- 1-3 years of experience creating bids or estimates for construction or home repair projects (preferred)
- Strong ability to multitask and work efficiently in a collaborative, team-oriented setting
- Excellent social, communication, and interpersonal skills, with the ability to engage with people from diverse backgrounds
- Proficiency with QuickBooks (preferred)
- Associate’s degree in Business, Marketing, or related field (preferred), or equivalent work experience
- Proficient in Microsoft Office Suite
Key Responsibilities:
- Answer incoming customer calls and deliver outstanding service to a wide range of clients
- Assess customer needs for home improvement and repair services, providing accurate and profitable estimates
- Recommend additional services based on customer needs, taking into account various relevant factors
- Assign service requests to the appropriate craftsmen, ensuring efficient scheduling and time management
- Follow up with customers to ensure satisfaction with services and build long-term relationships
- Process billing and reconcile charges for services rendered
- Prepare and analyze sales and service reports
- Maintain both physical and digital files with accuracy and attention to detail
- Engage in team collaboration, contributing to process improvements and maintaining positive workplace relationships
- Perform other duties as assigned
What We Offer:
- Competitive salary
- Supplemental insurance options
- Performance-based quarterly bonuses
- Cell phone reimbursement
- Paid time off
- Regular performance reviews and pay adjustments
- Paid training
- Opportunities for professional growth and advancement
Work Schedule:
- Monday to Friday, 8:00 AM – 5:00 PM
- No weekends required
If you are passionate about providing exceptional customer service and supporting a growing team, we encourage you to apply for this exciting opportunity!
The 800+ Craftsmen who represent our Brand are the heart and soul of our turn-key, white-glove home repair, maintenance, and improvement service. They are skilled and experienced in many trades, but their professionalism and attention to detail is what sets them apart from others who work in the industry.
Most of the projects completed are for Repeat and Referral Customers—folks truly appreciate our high level of service, and they often request additional work by asking for particular Craftsmen by name. If you take great pride in your skills and abilities and wish to join a proven, winning TEAM, please apply to the position(s) available by selecting "Show Me All Jobs" above.
Ace Handyman Services is a franchise network of Independently Owned and Operated Franchises. Your application will go directly to the franchise owner, and all hiring decisions will be made by the management of that franchise. All inquiries about employment at this franchise should be made directly to the franchise owner, and not to Ace Handyman Services Corporate.
